24-hour Customer Support

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Maintaining great 'quality of transcription' is one way we provide great customer service. Excellent quality of transcription can eliminate most customer service questions. For those questions that may arise, we offer an 8 AM - 5 PM support line, which forwards to a pager all other hours of the day. We ensure a 15-minute response time on the pager. Calling the support line does not route you to an operator, human or machine. You would speak to your own personal account representative that is very well acquainted with the intricacies of your account. We also offer next-day though usually same-day field-support to alleviate matters not resolvable over the phone.

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Testimonials

Hasty, Office Manager Affiliated Urology Specialists

I have found [TUI] to be timely, accurate and cost effective for our practice...

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Stu Patty, Office ManagerPeoria Surgical Group

The purchase of outside transcription services versus having to maintain an in-house staff...

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Laura Anderson LPN, CPM

We switched to TUI a couple years ago, and have never regretted the change...

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Laura Anderson LPN, CPM

We switched to TUI a couple years ago, and have never regretted the change...

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